Help! I’m locked out of the website

If you find yourself unable to sign in to the website because you have been locked out, please wait for 1 hour and try again. If you need to sign in urgently, please contact us at

If you can’t sign in because you can’t remember your password, you can re-set your password yourself directly from the sign in screen by clicking on the “Forgot Password?” link:

You will then have the option to type in your email address and have a password re-set link emailed to you. You MUST use the email address that you used to register for your course. If you updated your email address in your Account Settings after you registered, then use that email address. We can only send a password re-set link to email addresses currently registered on the website.

Here is what the screen will look like when you enter your email address to re-set your password: